1. These Terms set out the rules for using whostravel.ing and the digital services related to the digital luggage card and finder messaging.
2. The operator of whostravel.ing is:
ABBA SOFT
Arkuszowa 67
01-934 Warsaw
Poland
Tax ID (NIP): 1181429820
REGON: 016248118
3. The service is available to both consumers and businesses. These Terms shall be interpreted subject to the mandatory consumer protection laws that apply.
To use the service you need a device with Internet access, an up-to-date web browser, an active email address, and support for cookies and JavaScript to the extent required for login, payment and language switching.
1. Creating an account and maintaining an active subscription are required to publish the full card and use the luggage-protection features.
2. After the subscription expires, public contact details are hidden, but the QR address remains active and a finder may still leave a message to be read after renewal.
3. The user must provide accurate data, protect login credentials, and refrain from using the service in any way that violates the law, accepted standards, or third-party rights.
1. The subscription is billed in advance for a one-year service period.
2. Payments are processed by the active payment operator, in particular mBank Paynow or Stripe. Depending on the operator, country and device, BLIK, online bank transfer, payment card, Apple Pay or Google Pay may also be available.
3. The service is activated promptly after successful payment confirmation. We do not offer refunds for unused subscription periods unless mandatory law requires otherwise.
1. The subject matter of the contract is the supply of a digital service and digital content not provided on a tangible medium.
2. If you are a consumer, before purchase you expressly consent to the service starting before the withdrawal period ends and acknowledge that, once the service has been fully performed, you may lose the right of withdrawal to the extent permitted by law.
3. These Terms do not exclude or limit any consumer rights granted by mandatory law, including rights relating to conformity of the digital service with the contract.
1. Complaints regarding the operation of the service, payments or billing may be submitted through the dedicated form with the subject "Complaint and payment" available within the service. This is a separate contact path intended specifically for complaints.
2. Please include at least your account email address, the payment date or payment identifier, and a description of the issue.
3. We will confirm receipt and respond without undue delay, typically within 14 calendar days.
1. The provider exercises due care to keep the service available and secure, subject to technical interruptions, maintenance and circumstances beyond the provider’s control.
2. whostravel.ing is a tool designed to facilitate contact between a luggage owner and a finder. We are not liable for unauthorised access resulting from sharing the QR code with third parties, the content of messages sent by finders, the consequences of inaccurate data, or the loss of luggage despite use of the service.
3. This section does not exclude or limit liability towards a consumer to the extent such liability is mandatory under law.
1. We reserve the right to amend these Terms for important reasons, including changes in law, service functionality or payment operators. We will give prior notice appropriate to the nature of the change.
2. These Terms are governed by Polish law. A consumer may also use out-of-court dispute resolution methods, including the ODR platform: ec.europa.eu/consumers/odr.
3. If any provision of these Terms is found invalid, the remaining provisions shall remain in force.
For complaints, payments and billing matters, please use the dedicated form with the subject "Complaint and payment".